SHIPPING POLICY

1: UK DELIVERIES
•    1.1 We use Royal Mail and Parcel Force for deliveries

•    1.2 In stock items will be dispatched within 48 hours [Monday to Friday excl. bank holidays], which means that you should receive your order within 1 to 5 working days from the date it was dispatched. Pre order items will be dispatched as soon as is possible after they arrive with us.
•    1.3 The cost of delivery will be displayed once you add your chosen products to your cart. If your order value is above £75, shipping within the UK will be free
•    1.4 We offer a next day delivery service at added cost. If this option is chosen, orders placed before 1pm will be dispatched the same day [Monday to Friday excl. bank holidays] Orders placed after 1pm will be dispatched the following day
•    1.5 We will use all reasonable endeavours to ensure these times are met, but cannot be held responsible for dispatched parcels delayed by third parties which are out of our control
•    1.6 If you do not receive your order within 5 working days from the date of dispatch, please email us info@blind-boxes.co.uk or use the live chat facility on the website.
•    1.7 If an order is lost or damaged, we will offer a replacement where possible or a full refund including postage costs
•    1.8 If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.

2: INTERNATIONAL DELIVERIES
•    2.1 We currently use Royal Mail and Parcel Force for international deliveries.
•    2.2 The cost of delivery will be displayed once you add your chosen products to your cart.
•    2.3 In stock items will be dispatched within 48 hours [Monday to Friday excl. bank holidays]. Pre order items will be dispatched as soon as is possible after they arrive with us.
•    2.4 When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you.  We have no control over these charges and cannot predict what they may be. Contact your local customs office for further information.  If these charges are unpaid, your order may be returned to us and we will be unable to refund shipping costs.  There may also be costs associated with the return to us, which will be deducted from any refund value.  In certain situations, your order may be destroyed by customs if duties and taxes are not paid.  In this instance, we cannot refund product or shipping costs for these reasons.
•    2.5 Delivery time scales vary depending on your country of residence, but if you do not receive your order within 20 working days from the date of dispatch, please email us info@blind-boxes.co.uk or use the live chat facility on the website.
•    2.6 If an order is lost or damaged, we will offer a replacement where possible or a full refund including postage costs
•    2.7 If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.
•    2.8 Our third party carriers may not be able to deliver to certain countries at particular times for reasons of politics, government, natural disaster or operational crises. In such circumstances your shipment will be returned to us and held till such a time that they are able to deliver to you. In these circumstances you may ask for the order to be refunded.

 

If you have any queries about deliveries or ordering, please do not hesitate to get in touch!

 


 

Blind Boxes, Station Road, East Winch, Norfolk, Pe32 1nr. United Kingdom

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